Privacy Policy

This Privacy Policy explains how Plexiflow ("we", "our", or "us") manages personal information in Australia when you visit our website, make an enquiry, obtain a quote, or engage our finishing services. We seek to handle information with care that aligns with applicable Australian privacy principles and practical expectations for construction and fitout projects.

Information we collect. We may collect identifiers and contact details such as names, phone numbers, email addresses, and project locations. Operational information may include floor plans, site access notes, schedules, and preferences about materials and finishes. Technical information from website usage can include device type, browser, pages viewed, and basic analytics signals gathered via cookies and similar technologies.

How we use information. We use information to respond to enquiries, prepare proposals, deliver services, coordinate with suppliers and trades, arrange site attendance, and manage billing. Website metrics help us understand content performance and improve navigation and readability. With your direction, we may also arrange consultations or site visits and document progress through checklists and photos for reference.

Sharing and disclosure. We may share relevant details with trusted contractors, suppliers, and logistics partners who assist in fulfilling your requested works, but only to the extent reasonably required. Where external specialists are engaged, we aim to outline the scope and what information is necessary for their task. If required by law, court order, or regulatory request in Australia, we may provide information as legally mandated.

Storage and retention. Records are stored using a combination of local and reputable cloud solutions. Retention periods vary based on project documentation needs, tax requirements, and warranty references. When information is *** longer required for these purposes, it is scheduled for secure deletion or de-identification, subject to practical archival constraints and legal timelines.

Cookies and analytics. Our website may use cookies to remember preferences and to support aggregated analytics. You can manage cookie settings through your browser. If you choose to decline non-essential cookies via our on-page banner, a preference cookie will record that selection so it is remembered during future visits on the same browser.

Access and correction. You can request access to the personal information we hold about you and ask for corrections where details are inaccurate or incomplete. We will respond within a reasonable period and outline steps taken or any reasons limiting access under applicable law.

International considerations. Some service providers or cloud platforms may operate infrastructure outside Australia. Where that occurs, we aim to work with providers that apply appropriate safeguards consistent with the nature of the information and the functions they perform.

Security. We apply layered measures such as role-based access, device protections, and pragmatic controls appropriate for project and customer records. While security practices reduce risk, *** method can be entirely immune to compromise. If we become aware of a material issue affecting personal information, we will assess impact, contain the event, and communicate where required.

Third-party links. Our site may reference third-party resources or service pages. Their privacy practices are managed by those parties, and we encourage reviewing their policies before sharing information or using their tools.

Children. Our services are intended for property owners, managers, and trade professionals. We do not knowingly solicit personal information from children. If you believe a child has provided information, please contact us so we can review and act as appropriate.

Contacting us. For privacy requests or questions, reach Plexiflow at Plexiflow@outlook.com or by phone at + (61) 42 793-84-15. Postal and site address: Apartment 7, 22 Oxford Street, Paddington NSW 2021.

Updates. We may revise this policy from time to time to reflect changes in operations, technology, or guidance. The latest version will appear on this page with an updated effective date. Your continued use of the website after an update indicates that you have reviewed the current version.

For additional information about project documentation, scopes, and engagement conditions, please review our Legal section. If you would like a copy of this policy in another format, contact us via email and we will provide a suitable version.