Legal
Terms, consumer guarantees under Australian Consumer Law (ACL), privacy compliance and our procedure for handling legal requests.
This page summarises rights and obligations for customers engaging Plexiflow for finishing works across Australia. Full policies are available via linked pages and our contact channels.
View Privacy PolicySubmit a legal request
Terms of Service — key points
These Terms set out the scope of our services (plaster, drywall, floor, wall and ceiling finishing) and the contractual relationship between Plexiflow and clients. By engaging our services you accept these terms and any written quote or contract.
- Estimates and quotes are based on site inspection where possible; variations may incur additional charges.
- Payment terms: typically 30% deposit, progress payments as agreed, final payment on completion unless otherwise contractually arranged.
- Site access, safety and approvals are the client's responsibility unless explicitly agreed otherwise.
Registered in: NSW, Australia
Australian Consumer Law (ACL) — guarantees
Under the ACL, consumers have statutory guarantees including acceptable quality, fitness for purpose and matching descriptions. These guarantees apply in addition to any express warranties provided by Plexiflow.
Statutory guarantees vs commercial warranties
| Aspect | Statutory guarantee (ACL) | Plexiflow warranty |
|---|---|---|
| Duration | ACL — as reasonably expected | Typical workmanship warranty: 12 months (project dependent) |
| Applies to | All consumer purchases | Works contracted directly with Plexiflow |
| Remedy | Repair, replacement or refund where reasonable | Repair or rework by Plexiflow within warranty period |
For dispute guidance you may contact the Australian Competition & Consumer Commission (ACCC) or your state fair trading agency. See the complaint steps below.
Privacy & Data handling
We process personal data to provide services, manage contracts and comply with legal obligations. Our full privacy practices are set out on the Privacy page.
- Data minimisation and purpose limitation applied.
- We retain contact and project records for statutory and warranty periods.
- Third-party processors (payment, cloud storage) are bound by contracts and appropriate safeguards.
Requests to access or correct data can be submitted via the Legal Requests form below or by emailing Plexiflow@gmail.com.
Legal requests & complaints
Use the form below for formal complaints, warranty claims, data access requests or other legal enquiries. We aim to acknowledge receipt within 5 business days and provide a substantive response within 20 business days.
Intellectual Property & Copyright
All content on plexiflow.pro, including text, images, and designs, is protected by copyright owned by Plexiflow or licensed to us. You may not reproduce material without prior permission except as permitted by law.
If you believe your copyright has been infringed, contact us via the Legal Requests form with sufficient details.